ABOUT HERITAGE HOUSE:

     Heritage House was founded in 1987.  We are the Central Coast's

oldest and largest professional liquidation company.  Heritage House

liquidates businesses and personal residences.  Our clients liquidate

for all kinds of reasons including death, divorce, moving,

re-decorating, retiring, down-sizing, etc.  Heritage House has been

liquidating an average of one household per week.  We are typically

paid by a commission based upon the amount sold at the sale.  Heritage

House provides a free no-obligation consultation in which we will tour

the premises and provide our client with a bid for our services.  To

schedule a consultation, please call Carolyn directly on her cell phone

at: (805)878-1978; leave a message on her voicemail if she does

not pick up.  Or, you can leave a message at our office: (805)937-3855

or, toll-free,  1-800-761-3855.  Your phone call will be returned promptly

within twenty-four hours or sooner.

     Jim and Carolyn Rivaldi are the owners of Heritage House.  Jim is a

native of the Central Coast; Carolyn's family moved to the area in

1959.  The Rivaldis enjoy their work, and like working together as a

family.

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MORE INFORMATION ABOUT HERITAGE HOUSE SALES:

      Our large, well-trained staff can handle any size sale. We can

handle the sale from start to finish with no worries for our clients. 

Our clients just need to select the items that they wish to retain; we

will then clean,  organize, display, price, advertise, and sell all

that remains. 

     People are often amazed that we sell more than just

furniture.  We sell all kinds of personal property including books,

jewelry, appliances, kitchen utensils, linens,  potted plants,

vehicles, tools, canned food, china, pottery, collectibles and

antiques, clothing, etc. 

     At the end of the sale, our staff can dispose of what is left. 

If clients choose  to donate items, we can provide an

appraisal of the donated items to go along with the charitable

organization's receipt.  We can also take items to the landfill, and

have the home or business professionally cleaned, if desired.  

Heritage House has the ability to continue to market fine items that

did not sell at the sale through eBay and other venues, if our client

so desires.  In some cases, Heritage House can remove items from a

client's home or business, and sell those items at one of our

warehouses.  We can also sometimes combine clients' items to have

enough merchandise for a complete sale.

HERITAGE HOUSE PROVIDES YOU WITH EXTRA PROTECTION

AT NO COST TO YOU:

     Safety is of the utmost importance to us.  All of our worker's are

covered by Workmen's Compensation.  Heritage House carries a million

dollar liability policy for each sale to provide our client with

additional coverage should a customer be injured.  Our client is not

charged extra for the insurance--it is included with our services. 

Heritage House is meticulous in training all staff to be alert for

potential hazards. We utilize cones, caution tape, hazard stickers,

etc. to alert our customers of things like stairs and a change of grade

on the property.  We also limit the number of people who have access to

the premises at a given time in order to make the environment safer. 

For this reason, we are proud to say that we have had no customer

claims to date.

    Our large, well-trained staff can handle any size sale.  Although

our fees are standard for our industry, we typically provide double the

staffing that is standard for our trade.  Although this extra staffing

is costly for Heritage House, we are willing to absorb this cost in

order to protect our clients and customers by preventing injury and

loss. Staff are typically utilized in the following way:  One or more

of our workers maintains a "waiting line" to enter the premises, and

oversees the parking of cars.  A worker also checks receipts as a

customer leaves the premises.  Other workers are stationed throughout

the home or business to assist customers with their purchases. 

Cashiers take the customer's money, and provide them with a cash

register receipt  If a customer needs help loading an item, we can

assist. Delivery is also available.  Some workers are assigned to

protect small, pocketable items. All workers are provided with a

walkie-talkie for communication purposes.

HOW LONG DOES IT TAKE HERITAGE HOUSE TO

PREPARE FOR A SALE?

      We are frequently asked how long it takes us to prepare for a

sale.  We have the ability to prepare most sales within a week. 

However, in order to take full advantage of all the advertising potential, it

is recommended that two or more weeks be allowed for us to prepare your

sale, depending upon the size of the sale and the quality of the items.

HOW MUCH DOES HERITAGE HOUSE CHARGE FOR SERVICES?

       Heritage House is compensated for our services by a commission

based upon the dollar amount sold at the sale.  Our commission varies

depending upon the amount sold; the commission percentage gets lower as

we sell more merchandise. This is a unique feature of our service; industry

standard is to charge a flat percentage, regardless of the size of the sale.  Heritage

House Liquidators passes on a huge savings to the larger estate sale clients, while

charging the lowest posssible commissions for the smaller sales.  If the sale is

not "average", we may also ask to be reimbursed for the actual cost of newspaper

advertising.  We frequently advertise in 5 other newspapers, on Craig's List, and on

ZZStar.com; this advertising is done at no cost to the client.  Heritage House also

provides free advertising on our website--which includes pictures and descriptions

of the main items featured at the liquidation sale. We are the only local company to

provide this type of internet advertising. Heritage House maintains a subscriber list

of regular clients who ask to be notified by e-mail about upcoming sales.  Each week

we send out around three thousand to four thousand e-mails! In some cases, we telephone

clients and/or mail flyers.  Heritage House also distributes flyers about upcoming sales at

each of our sales.

     For an average, full home our commission is typically 25% with NO reimbursement

for newspaper or other advertising. 

HOW DO I SCHEDULE AN ESTATE SALE?

    Heritage House provides a free no-obligation consultation in which

we will tour your premises and provide you with an estimate for the

cost of our services.  To schedule a consultation, please call Carolyn

on her cell phone at: (805)878-1978, or leave a message at our office:

(805)937-3855 or, toll-free, at: 1-800-761-3855.  Your phone call

will be returned promptly within twenty-four hours or less. 

NEED MORE INFORMATION?

      You can contact us through this web site. Scroll down to the 

bottom of the page, and click on "Contact Us".  You can contact

us by e-mail at: heritagehouse@thegrid.net .  Our office will take

a message twenty-four hours a day at: (805)937-3855, or toll-free

1-800-761-3855. 

     If you have further questions, you are also welcome to call

Carolyn Rivaldi's cell phone: (805)878-1978.  If she does not

answer, please leave a voicemail, and your call will be returned

promptly.